Thank you for choosing Ruixin Digital (https://ruixindigital.com), operated by Ruixin Information Services Limited, registered in Hong Kong at Unit 225-22, 2/F Mega Cube, 8 Wang Kwong Road, Kowloon Bay, Hong Kong (“Company”, “we”, “us”, or “our”).

Because we specialize in non-tangible digital marketing assets, customized advertising strategies, and professional consulting services for both business entities (B2B) and individual creators or entrepreneurs (B2C), our refund and cancellation rules differ from those for physical goods. Please read this Policy carefully before completing your purchase.

1. Digital Products, Playbooks, and Templates (Instant Download)

All standardized digital products—including marketing strategy playbooks, AI workflow prompt libraries, email automation sequences, and CRM templates—are delivered electronically immediately upon payment confirmation.

• Final Sale Rule: Due to the immediate, irrevocable nature of digital downloads, all sales of digital products are final and non-refundable once the download link has been generated, accessed, or delivered to your email address.
• B2C Statutory Cooling-Off Waiver: By purchasing and immediately accessing digital content on ruixindigital.com, B2C customers expressly acknowledge and consent to immediate electronic performance and waive any statutory cooling-off or cancellation rights once file access begins.

2. 1-on-1 Strategy Calls & Live Consulting Sessions

For scheduled online strategy consultations or marketing advisory calls:

• Full Refund / Free Rescheduling (24+ Hours Notice): You may cancel or reschedule your session free of charge for a 100% full refund if you notify us at least 24 hours before the scheduled appointment time.
• Late Cancellations & No-Shows (<24 Hours Notice): Cancellations made less than 24 hours prior to the session, or failure to attend a scheduled call without prior notice (“No-Show”), are not eligible for a refund, though we may offer a one-time courtesy rescheduling at our discretion.
• Completed Sessions: Once a consulting session has been conducted, fees are strictly non-refundable.

3. Custom Marketing, Paid Ads (TikTok/Meta), SEO & Web Architecture Services

For bespoke service packages—including TikTok Ads & Meta Ads campaign strategy setups, comprehensive SEO audits, custom funnel builds, and website architecture planning:

• Before Project Kickoff: If you cancel your order in writing before our team begins discovery, account auditing, or strategic drafting (typically within 24 hours of purchase), you are eligible for a 100% full refund (minus any non-refundable third-party payment gateway processing fees, if applicable).
• Work in Progress (Partial Refund): Once project execution has commenced, refunds are calculated on a pro-rata basis depending on the milestones completed. Any hours worked, audit reports drafted, or creative scripts produced up to the cancellation date will be deducted from the refundable balance.
• After Deliverable Submission: Once the final strategy roadmap, audit report, ad setup blueprint, or website architecture deliverable has been submitted to you, no refunds will be issued.

4. Marketing Performance & Third-Party Ad Spend Disclaimer

• No Guarantee of Ad ROI / ROAS: Digital marketing and paid advertising outcomes depend on external variables beyond our control, including market competition, product-market fit, creative fatigue, and platform algorithms. Dissatisfaction with campaign ROAS, lead volume, or organic search rankings does not qualify for a refund provided our agreed strategic deliverables were fulfilled.
• Third-Party Ad Spend: Any advertising budget paid directly by you to third-party platforms (such as TikTok Ads Manager, Meta Business Suite, or Google Ads) is governed solely by those platforms’ billing policies and is never refundable by Ruixin Information Services Limited.

5. Eligible Exceptions (Technical Issues & Billing Errors)

We are committed to fair customer service and will gladly issue a full refund or free replacement under the following verified circumstances:

• Duplicate Billing: You were accidentally charged twice for the exact same order due to a technical payment error.
• Non-Delivery / Corrupted Files: You did not receive access to your purchased digital product due to a system failure on our end, and our support team is unable to deliver a working file within 48 hours of your notice.
• Service Non-Fulfillment: We are unable to initiate or fulfill a purchased consulting service within the agreed timeframe.

6. How to Request a Refund or Cancellation

To submit a cancellation or refund request under the eligible conditions above, please email us within 7 calendar days of your transaction date:

• Email: support@ruixindigital.com
• Subject Line: Refund / Cancellation Request – [Your Order Number]
• Required Details: Please include your full name, checkout email address, order number, and a brief explanation of your request.
• Processing Timeline: We review all requests within 2 business days. Approved refunds are processed back to your original payment method within 5–10 business days, depending on your bank or card issuer’s processing speed.

7. Payment Disputes & Chargebacks

We encourage all B2B and B2C customers to contact us directly at support@ruixindigital.com first to resolve any billing or delivery concerns. Initiating an unauthorized chargeback or payment dispute after successfully downloading digital files or receiving completed consulting deliverables constitutes a breach of our Terms and Conditions, and we reserve the right to submit server download logs, IP timestamps, and delivery records to the payment processor to contest invalid claims.