Welcome to Ruixin Digital (https://ruixindigital.com), operated by Ruixin Information Services Limited, a limited liability company registered in Hong Kong with its registered office at Unit 225-22, 2/F Mega Cube, 8 Wang Kwong Road, Kowloon Bay, Hong Kong (“Company”, “we”, “us”, or “our”).

By accessing our website, purchasing our digital products, or engaging our consulting services, you (“Client”, “Customer”, or “you”) agree to be bound by these Terms and Conditions (“Terms”). Whether you are purchasing on behalf of a business entity (B2B) or as an individual creator, entrepreneur, or consumer (B2C), these Terms govern your relationship with us. If you do not agree with any part of these Terms, please do not use our website or services.

1. Scope of Services & Products

Ruixin Information Services Limited provides digital marketing consultancy, business information services, and standardized digital marketing assets, including but not limited to:

• Digital Strategy Playbooks & Templates: Downloadable marketing guides, AI workflow prompts, email sequences, and CRM automation frameworks.
• Advertising & Growth Consulting: Paid advertising strategies and account setup guidance for platforms such as TikTok Ads and Meta (Facebook & Instagram) Ads.
• Web Architecture & SEO Services: Conversion-focused website structure planning, UI/UX strategy, and Search Engine Optimization (SEO) audits.
• Official API & CRM Configuration Guidance: Consulting and workflow setup strictly aligned with official platform APIs (including WhatsApp Business API).

Strict Compliance Notice: We strictly provide lawful marketing consultancy, educational frameworks, and official API integration guidance. We do not sell, distribute, or support unauthorized software, bulk-messaging spam tools, automated scraping bots, or any tools designed to bypass third-party platform Terms of Service.

2. Electronic Delivery & Fulfillment

• All products and services offered on ruixindigital.com are 100% digital and intangible. No physical goods will be shipped.
• Standardized Digital Products: Delivered electronically via instant download link or email dispatch immediately upon payment confirmation.
• Custom Consulting & Setup Services: Initiated within 1–2 business days following order confirmation and completed according to the timeline specified on the respective service page.
• Delivery is deemed legally complete once the digital files are made available for download, sent to the email address provided at checkout, or once the consulting deliverable has been submitted.

3. B2B and B2C Customer Responsibilities

• You agree to provide accurate, current, and complete billing and contact information at checkout.
• You are solely responsible for ensuring that your implementation of our marketing strategies, advertising campaigns (TikTok, Meta, etc.), or CRM workflows complies with all applicable local laws, data privacy regulations, and third-party platform advertising policies.
• We are not liable for ad account suspensions, rejected creatives, or API restrictions caused by your independent actions, policy violations, or third-party platform algorithm changes.

4. Pricing, Payments, and Billing Disputes

• All prices are listed in United States Dollars (USD) unless otherwise stated and are subject to change without prior notice.
• Payments are processed securely through authorized third-party payment gateways. By submitting an order, you authorize us to charge the full amount to your selected payment method.
• Chargeback & Dispute Policy: Because digital playbooks and consulting insights cannot be physically returned once accessed, initiating an unjustified chargeback or payment dispute after receiving digital deliverables constitutes a breach of these Terms. If you encounter any technical access issue or billing discrepancy, you agree to contact us first at support@ruixindigital.com so we can resolve the matter promptly.

5. Refund Policy

All purchases are subject to our Refund Policy (available via our website footer), which forms an integral part of these Terms:

• Digital Downloads & Templates: Final and non-refundable once the file has been accessed, downloaded, or emailed.
• Consulting & Custom Services: Eligible for a full refund if canceled at least 24 hours prior to the scheduled kickoff or strategy session. Once service execution has begun or deliverables have been provided, fees are non-refundable.

6. Intellectual Property Rights

All content on ruixindigital.com—including text, graphics, logos, strategy playbooks, frameworks, templates, and training materials—is the exclusive intellectual property of Ruixin Information Services Limited and is protected by Hong Kong and international copyright laws.

• Upon full payment, we grant you a limited, non-exclusive, non-transferable license to use the purchased digital materials solely for your own internal business or personal entrepreneurial projects.
• You may not resell, sublicense, redistribute, share publicly, or claim authorship of our digital products or templates.

7. No Guarantee of Specific Financial Results

While our strategies and frameworks are built on proven digital marketing methodologies, marketing performance depends on numerous variables beyond our control (including market demand, ad spend, product quality, and execution). We make no guarantees regarding specific revenue, sales volume, search engine rankings, or Return on Ad Spend (ROAS).

8. Limitation of Liability

To the maximum extent permitted by applicable law, Ruixin Information Services Limited, its directors, employees, and partners shall not be liable for any indirect, incidental, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities arising out of your use of our website or services. In any event, our total aggregate liability shall not exceed the actual amount paid by you for the specific product or service giving rise to the claim.

9. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (HKSAR), without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

10. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Any changes will take effect immediately upon posting on this page with an updated “Last Updated” date.